Shipping

We ship orders either using our trusted Courier or Australia Post. All our orders are sent between Monday - Friday each week with a tracking number provided by email. 
Our shipping rates are:
6 bottles $12  (+ $10 for WA/NT/QLD/TAS)
12 bottles + FREE Shipping in Australia

Conditions of Sale

Lambrook Wines are authorised to sell Liquor under The South Australian Liquor Licensing Act 1997. In Australia, customers must be over 18 years of age & proof of age may be required.
Your delivery address must be a street address where delivery can be made between the hours of 8am and 9pm. Our licence states that deliveries are not permitted outside of these times.
All despatches, whether by Australia Post or Courier will be made Person-to-Person and will require signature upon receipt.

Shipping

You must be 18 years of age or older to purchase wine, and this service is only available for delivery in Australia. Please allow 1-2 weeks for delivery. Deliveries will not be left unattended and cannot be signed for by a minor.


Refund Policy

If you receive a wine that has been damaged in the delivery process or is faulty we will replace it. If you are not 100% happy with your wine purchase for any reason, please contact us immediately.

Privacy Policy

Protecting your privacy is important to us. We hope the following statement will help you understand how we collect, use and safeguard the personal information you provide to us.

I. What kind of information do we collect from you when you visit our site?
When you visit lambrook.com.au, we collect personal information about you when you check out of our store such as your name, address, postal code, phone number, etc. We need this information to process payment and ship merchandise to you.

II. Sharing of personal information - we don't do it
By subscribing to the Mailing List you will provide your contact details to receive future special offers, promotions plus information about special events from Lambrook Wines until such time as you request us to stop. Should you wish to opt out at any time simply let us know by phone or email.  We will provide you with appropriate contact details every time we contact you. Your details remain yours and may only be shared with our agents for the purpose of communicating Lambrook offers only.  They will not be sold or rented to any other companies. Personal information will not be disclosed to overseas recipients.

III. Newsletter Opt-Out
If you have chosen to opt into our newsletter or marketing emails and decide to opt out, we have a simple unsubscribe form that will let you get off our email list.

IV. Consumer inquiries and privacy
If you have any questions about your privacy, or want to make changes to your profile, or get off our marketing list, simply email: brooke@lambrookwines.com.au

V. Protecting your information
All the payment information we collect follows Payment Card Industry Data Security Standards (PCI DSS)